on 09-26-2008 1:41 AM
Hello experts,
I've configured my service desk and it's working but messages created with priority very high (prio 1) outside business hours are not being forwarded to SAP automatically. I've already applied corrections from note 1084744 but I see they are in case you are using action profile AI_SDK_STANDARD and I've configured SLFN0001_ADVANCED because AI_SDK_STANDARD wasn't working for sending messages to SAP (no action 'Send to SAP').
I'm using Incident Management and SLFN transaction type.
What else could be wrong in my configuration so that messages aren't being sent to SAP?
P.S: I've also mantained business partner calling times
Any help will be highly appreciated
Maria Valdes
Hi Maria,
I assume, that you are configuring the VAR scenario.
These SAP Notes are relevant:
[http://www.service.sap.com/sap/support/notes/1023598|http://www.service.sap.com/sap/support/notes/1023598]
[http://www.service.sap.com/sap/support/notes/1084744|http://www.service.sap.com/sap/support/notes/1084744]
You should choose AI_SDK_STANDARD.
The missing action "Sent message to SAP" will be available, if you select status "Sent to message" manually.
SAP will document this missing configuration in a SAP Note latest in Oct. 2008.
Best regards,
Ruediger
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I changed Action profile to SLFN0001_STANDARD, the message I put in last post isn't appearing anymore but still messages aren't being forwarded outside business hours, I've maintained support team business partner call times is there somewhere else I should maintain this, how could I check I have the proper configuration?
Here's my configuration could anyone tell me if there's something wrong?
Transaction Type SLFN
Short Text Support Message
General
Description Service Desk Message
Leading Business Transaction Type BUS2000116 - Service Process
Status Object Type
Contract Determination No contract determination
Agreement Determination No agreement determination
Inactive
Commitment Date Commitment Date is Not Calculated
No Change Documents No
Post-Processing from
Partial Processing Permitted No
Template Type
ATP Type
Product Determination
Enter GTIN No
Enter Partner Product No
Enter Product Order Number No
Always Check Product ID Yes
Profile for Alternative IDs
Product Substitution Procedure
Profiles
Text Schema SLFN0001 - Support Desk Text Header
Partner Schema SLFN0001 - Service Desk Partner Header
Status Schema SLFN0001 - Service Desk Status Header
Organizational Data Profile
Partner Function ORG 0001 - Sold-To Party
Date Profile SLFN_HEADER - Support Desk Deadlines Header
Action Profile SLFN0001_STANDARD
Subject Profile SLFN0001 - Subject Profile SLFN
Action Profile Determination Schema
Profile ID for Object Links
Transaction Numbering
Number Range Object CRM_SERVIC - CRM Service Process
Internal Number Range 01
From Number 8000000000
To Number 8999999999
Number Range Status 8000000419
External Number Range
From Number
To Number
Number Range Status 0
Early Document Number Assignment Yes
Edited by: María Valdés on Oct 2, 2008 11:56 PM
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