cancel
Showing results for 
Search instead for 
Did you mean: 

Problem with prio 1 messages outside business hours

Former Member
0 Kudos

Hello experts,

I've configured my service desk and it's working but messages created with priority very high (prio 1) outside business hours are not being forwarded to SAP automatically. I've already applied corrections from note 1084744 but I see they are in case you are using action profile AI_SDK_STANDARD and I've configured SLFN0001_ADVANCED because AI_SDK_STANDARD wasn't working for sending messages to SAP (no action 'Send to SAP').

I'm using Incident Management and SLFN transaction type.

What else could be wrong in my configuration so that messages aren't being sent to SAP?

P.S: I've also mantained business partner calling times

Any help will be highly appreciated

Maria Valdes

Accepted Solutions (1)

Accepted Solutions (1)

former_member209604
Active Contributor
0 Kudos

Hi Maria,

I assume, that you are configuring the VAR scenario.

These SAP Notes are relevant:

[http://www.service.sap.com/sap/support/notes/1023598|http://www.service.sap.com/sap/support/notes/1023598]

[http://www.service.sap.com/sap/support/notes/1084744|http://www.service.sap.com/sap/support/notes/1084744]

You should choose AI_SDK_STANDARD.

The missing action "Sent message to SAP" will be available, if you select status "Sent to message" manually.

SAP will document this missing configuration in a SAP Note latest in Oct. 2008.

Best regards,

Ruediger

Former Member
0 Kudos

I've done what you've said but then this message appears: SAP notification number missing. Not possible to access SAP notification

Message no. DNO170

Former Member
0 Kudos

I changed Action profile to SLFN0001_STANDARD, the message I put in last post isn't appearing anymore but still messages aren't being forwarded outside business hours, I've maintained support team business partner call times is there somewhere else I should maintain this, how could I check I have the proper configuration?

Here's my configuration could anyone tell me if there's something wrong?

CRM Transaction Data

Transaction Type SLFN

Short Text Support Message

General

Description Service Desk Message

Leading Business Transaction Type BUS2000116 - Service Process

Status Object Type

Contract Determination No contract determination

Agreement Determination No agreement determination

Inactive

Commitment Date Commitment Date is Not Calculated

No Change Documents No

Post-Processing from

Partial Processing Permitted No

Template Type

ATP Type

Product Determination

Enter GTIN No

Enter Partner Product No

Enter Product Order Number No

Always Check Product ID Yes

Profile for Alternative IDs

Product Substitution Procedure

Profiles

Text Schema SLFN0001 - Support Desk Text Header

Partner Schema SLFN0001 - Service Desk Partner Header

Status Schema SLFN0001 - Service Desk Status Header

Organizational Data Profile

Partner Function ORG 0001 - Sold-To Party

Date Profile SLFN_HEADER - Support Desk Deadlines Header

Action Profile SLFN0001_STANDARD

Subject Profile SLFN0001 - Subject Profile SLFN

Action Profile Determination Schema

Profile ID for Object Links

Transaction Numbering

Number Range Object CRM_SERVIC - CRM Service Process

Internal Number Range 01

From Number 8000000000

To Number 8999999999

Number Range Status 8000000419

External Number Range

From Number

To Number

Number Range Status 0

Early Document Number Assignment Yes

Edited by: María Valdés on Oct 2, 2008 11:56 PM

Former Member
0 Kudos

Hello Mary,

I have the same problem as solved this question?


Former Member
0 Kudos

Hello,

Yes it is corrected now, we had to apply the latest Support Packages, there was one problem where the code had an endless loop and it was fixed with those support packages.

Best regards,

Maria

Answers (0)