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Error connecting to CMS after fresh installation

I finish installing XI 3.0 on our Window 2003 server, Tomcat is installed. When I try to login to CMS I got the following error message:"Error: Server servername:6400 not found or server may be down (FWM 01003) null". I have tried the Administrator and blank password and my CMS DB owner password.

When I install XI 3.0 I have left the password blank. This is the second time I install XI 3.0 on this server. I have uninstalled my 1st XI 3.0 and than reinstall it for the second time. Not sure if this is related for my first install I have set a Administrator password. I am not sure if it is cached something in the system. However I did try to login to CMS with my 1st install password but still unable to login.

I have checked CCM that Tomcat and SIA is both running and I able to bring up the CMS webpage. I did research on the forum that there is a table mod I can do to reset the Administrator password. Can someone post these instructions?

One More thing is when I install Tomcat I changed the port number:

8080 -> 7080

8005 -> 7005

8443 -> 7443

Thank you

Edited by: Alan Mui on Sep 26, 2008 12:26 AM

Former Member
Former Member replied

Would it be possible for you to log a support case in SMP? I think it is necessary that a support engineer is looking into this via remote support access.

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