CRRuntime_12_0.msm and Crystal Reports Server X1 R2 SP2

[Former Member]

I have installed an app onto a server with the CRRuntime merge module in the project setup file. Although I have removed the app no .NET app which loads a crystal report will run on the server. Is there a conflict between the CRRuntime and the Crystal Reports Server please?

I cannot see any evidence of the runtime remaining on the server but would appreciate any comments.

Many thanks

Ian Carr

[former_member11696 · Accepted solution]

Hi Ian,

Likely what has happened when you un-installed is the Microsoft Installer did not completely remove all our references in the registry. CR Server is possibly looking for the CR 12 folders which no longer exist.

Try doing a repair install from Add/Remove Programs for CRS.

You could search the registry for any CR 12 key's but I don't recommend removing them. Repairing should put 11.5 first in the list and should resolve the problem.

Thank you

Don