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Messages not listed under ServiceDesk after change profiles!

We have SM 4.0 and The ServiceDesk Scenario configured.

Now we have try to test the functionality of our scenario.

1) At first we remove the profile SAP_ALL from the users who are BPs in ServiceDesk scenario.

2) Then we take the standard SAP SupportDesk roles (f.e. SAP_SUPPDESK_PROCESS or SAP_SUPPDESK_ADMIN or SAP_SUPPDESK_Create) and set these roles to the users.

3) After that the users run the Monitor for ServiceDesk messages (S_SMC_47000017 - all open support notifications). They can not found any mesages in the Monitor. But we are sure that the messages exist! When we check by SU53 all authorisations are ok.

4) Well. We give back SAP_ALL to the users. They still can not found any mesages in the Monitor.

But other user who have not been changed profiles can see all messages in the Monitor.

What' the matter? Take any advice please.

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