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RAS hangs on CrpeMgrPEOpenPrintJobWithAPSInfo

Hello,

It's the first time I post on SAP Forums. If this is not the correct place to post my question, please point me to the right resource.

I'm the developer of a J2EE application, we user RAS Enterprise 10 to run our reports. Recently, the reports are running too slowly. The trace shows that the server hangs on the call to the CrpeMgrPEOpenPrintJobWithAPSInfo routine:

TraceLog 2008  9 24 16:52:12.604 3816 3880 (Y:\servers\ras\dtsagent\cdtsagent.cpp:988): findCachedReportForOpen: JobSharing: No matching entries found in cache.
TraceLog 2008  9 24 16:52:12.619 3816 3880 (Y:\servers\ras\dtsagent\cdtsagent.cpp:3747): MakeDataDocument: Calling reportHandler::open() to open new print job.
TraceLog 2008  9 24 16:52:12.619 3816 3880 (Y:\servers\ras\dtsagent\reporthandler.cpp:1574): CReportHandler::open reportPath=C:/bitastar/reports/Hambros/QuestionnaireFlash.rpt
TraceLog 2008  9 24 16:52:12.635 3816 3880 (Y:\servers\ras\dtsagent\reporthandler.cpp:616): CrpeMgrPEOpenPrintJobWithAPSInfo() in
TraceLog 2008  9 24 16:53:25.557 3816 3880 (Y:\servers\ras\dtsagent\reporthandler.cpp:622): CrpeMgrPEOpenPrintJobWithAPSInfo() out returns 1 and openPrintJobInfo->reportFilePath is C:\WINDOWS\TEMP\{94F4B934-195F-4813-BFD7-09A62A4090A0}.rpt
TraceLog 2008  9 24 16:53:25.557 3816 3880 (creporthandler.h:1301): retrieveMetadataInfo: JobSharing: Retreiving report metadata information
TraceLog 2008  9 24 16:53:25.557 3816 3880 (creporthandler.h:1386): retrieveMetadataInfo: JobSharing: This is a non-metadata report.

The step that here requires more than one minute normally requires only about 5 seconds.

But the strang thing is that when I take out my network cable out, the system works fine. we installed the system on a server which is on the DMZ - accesible to the outside world. It runs all reports very quickly.

It looks that teh RAS is trying to resolve something on our local network or on localhost, I cannot say. Our IT service was not able to find a clue. Unfortunately, I could find anything useful in the documentation, hence I'd like someone explained me what the CrpeMgrPEOpenPrintJobWithAPSInfo does and why it is so slow.

Thank you for your help,

Claves do Amaral

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