Send email to reported-by partner No communication data could be determined

[Former Member]

Hi ,

In service Desk, when I try to send an automatic email to the "reported-by" partner when status become "in-process": I see in the action log:

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No communication data could be determined from address

Message no. SPPF_MEDIA032

Diagnosis

No recipient could be determined for the transferred address.

Company address: (an empty field)

Personal address: (an empty field)

System Response

Processing cannot be performed.

Procedure

Check whether address data has been entered in the central address administration for the required processing type.

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Email adress is entered in BP for the reported-by partner, SCOT is properly configured (I am able to send email to support team), Action profile is created and a condition with start condition: "&BUSINESSOBJECT.CURRENTUSERSTATUS& = E0002SLFN0001" exist, smartform is activated... What else can it be?

Regards

François

[Former Member · Accepted solution]

Hi,

in tx: BP there are two possible fields/sections for the email address. You probably used the wrong one.

/cheers

[Former Member · Accepted solution]

Thank you Christian but I tried with both email fields and I still have the same problem. Anyone has another idea?

[Former Member · Accepted solution]

Hello François,

please verify if you have an email address entered in SU01 of your user. It is very important that it's there.

Let me know if this helped.

Salpi

[Former Member · Accepted solution]

Hello Salpi,

Thank you but the email was already there in SU01.

François

[Former Member · Accepted solution]

go to SCOT & check the configuration, whether the default domain was set correctly.

[Former Member · Accepted solution]

Thank you Kobby but the default domain was properly configured.

As I mentionned, I am able to automatically send another smartform to the support team by email.

[Former Member · Accepted solution]

Hi,

Have you maintained all the details on identification tab of BP? Have you maintained proper partner function in the action "In process"?

Regards,

Nikhil

[Former Member · Accepted solution]

Thank you Nikhil,

In the action profile, inside the partner determination for the action section, the partner function was properly configured to SLFN0002.

But I found that the checkbox "Partner-Dependent" to the left was not ticked!!!!

That works perfectly now ! Thanks again

François