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Send email to reported-by partner No communication data could be determined

Hi ,

In service Desk, when I try to send an automatic email to the "reported-by" partner when status become "in-process": I see in the action log:

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No communication data could be determined from address

Message no. SPPF_MEDIA032

Diagnosis

No recipient could be determined for the transferred address.

Company address: (an empty field)

Personal address: (an empty field)

System Response

Processing cannot be performed.

Procedure

Check whether address data has been entered in the central address administration for the required processing type.

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Email adress is entered in BP for the reported-by partner, SCOT is properly configured (I am able to send email to support team), Action profile is created and a condition with start condition: "&BUSINESSOBJECT.CURRENTUSERSTATUS& = E0002SLFN0001" exist, smartform is activated... What else can it be?

Regards

Fran├žois

Former Member
Former Member replied

Hi,

Have you maintained all the details on identification tab of BP? Have you maintained proper partner function in the action "In process"?

Regards,

Nikhil

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