Setting up a service desk in a solution manager server
We'er running few project on the same solution manager server. We are using the service desk for supporting our users in one of the projects.
We would like to extand our usage of this service desk to users from a second project.
Is it possible to "splite" the service desk functionality between the 2 projects?
For example, can I view only messages created by the second project's users in the CRM_DNO_MONITOR transaction? How can I differenciate the users of project 1 from users from project 2?
By a different solution?
By a different sold-to-party?
Any other way????