CHARM: Automatic assignement for IBase/Component in Change Request

[Former Member]

Hi!

By creation of Change Request the value "IBase / Component" should be filled.

The default values here are: "0" and "0".

Has some one already customizng experience here?

I would like to change the value to e.g. "1" and "314" (my productive IBase).

Thank you very much!

regards

H. Thomasson

[Former Member]

Holger,

The IBase Component is normally used to specify in which system the issue is occuring.

This field can be populated automatically when a Support Msg is created from a satellite system.

To make this happen, the Business Partner in SolMan needs to be maintained of the person who created this msg from the satellite system.

Then you need to make sure that the Identification section on the Identification tabpage of the role Business partner is properly maintained with the necessary systems (<SID> <installation number> <client> <username>).

Hope this helps!

Roel

[Former Member]

Hi Roel,

many thanks for your response. You talking about service desk issue.

Unfortunately we do not use service desk and create the change requests manually.

As I mentioned of great interest were the issue with customizing of layout and actions within Change requests and documents.

Here some examples:

automatic assignement of change manager to the change request

automatic assignement of Ibase to the change requests

Do you know the customizing procedure here (tcode, documentation) and can help?

Thank you in advance

H. Thomasson

[Former Member]

In Service Desk there exist an action SLFN0001_ADVANCED_FIND_PARTNER, which uses a rule to determine when a certain value should be assigned to a certain field.

Look into this action and maybe you can customize it to your needs.

We for example use it to verify if the Support Msg is coming from a PRD system, if yes a standard BP is assigned to the Support Team.

Greetz,

Roel

[Former Member]

Hi Roel,

thank you very much!

Could you give me more details about tcode, technical steps here?

Or can you send some documentation?

My email: sdnuser007@yahoo.de

Many thaks!

[Former Member]

I can provide you with this:

 Automatically populate Partner Function Dispatcher and Partner Function Support Team when Support Message from PRD satellite system is created

o TA SPPFCADM

o Application: CRM_ORDER

o Button: Define Action Profile and Actions

o Support Desk Message: SLFN0001_ADVANCED > Action Definition

 SLFN0001_ADVANCED_FIND_PARTNER > Processing Types

u2022 Processing Parameters :

o Element : PARTNER_FCT

o Initial Value

 PARTNER_FCT: ZSLFN007 (Dispatcher)

The TA for rules is PFAC