TREX finds only folders and not documents
We have TREX installed and configured on our system. Indexes have also been created. When I try to search for folders, it shows the results, but when I try to search using a document name, it does not show the specific document.
For example, I have a folder named ABC in which I have a word document named xyz.doc.
When I type ABC in the search field, it displays the folder. But when I enter xyz.doc in the search field it shows no matches found.
What could be the problem?