Root Cause Analysis with Solution Manager
How can we do Root cause analysis in Solution Manager.
What is Solution Manager basically any realtime example.
Points will be awarded without fail..
Sateesh Nagabhiru replied
Solution Manager is a ticketing tool like Remedy, This tool is used support projects.
When ever END Users face the problem in production support, They will raise the ticket from Solution Manager to support team.
once the ticket is in OPEN status , support team change the Inprocess and finally complete the issue.