Implementation of auto approval process in leave request work flow
My requirement is to add escalation process in leave request work flow. We need to send a remainder email to the approver after 5 days, if no action has been taken. after 7 days, we need to send a email notification to the next level manager and the work item needs to be forwarded to next level manager. if next level manager doesn't take any action with in 5 days, the request needs to be auto approved.
I have used Latest start for the first remainder (1st level manager) and latest end to send an email notification to 2nd level manager and forwarded the work item to 2nd level manager. with in the same branch, I have created one condition to check the request state, In the not processed branch, I have added a step for auto approval and the request start has been maintained for this auto approval step. with in the auto approval step, I am changing the actual state element value and sending an email notification to the manager.
The first remainder and auto approval processes are working fine, I have an issue with the forward work item. After the workitem has been forwarded successfully, it is still in 1st Managers' UWL and doesn't appear in the 2nd level Managers' UWL.
Can anyone please let me know how to get the work item in 2nd level managers' UWL?
If you are using modelled deadline I suggest you to Use Processing Obsolete outcome and in this branch to create another activity step that will send a new workitem to the 2nd level line manager. Please search this forum with processing Obsolete keyword and you will get your answer.