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Considerations for setting up Return Order for Discontinued Product

What are your thoughts on implementing a process to allow discontinued materials on return orders for product repairs? Some considerations we have encountered are below; please reply if you have thoughts on any/all:

-- how to allow the discontinued product on a return order but not on a regular sales order (we were thinking one option would be to customize listing/exclusion table functionality to include sales order type and set up condition records that include just the return order type + customer + material combination?)

-- how to allow the discontinued product to be restricted to just the customer who is returning the material (listing/exclusion sounds like the way to go here)

-- how to properly discontinue a product that might come back for warranty repairs (ie, should it be a certain material master flag rather than the flag for deletion in a plant?)

-- if returns come back to a different plant (even a virtual one), would that make any of this easier, especially wrt flagging for deletion?

Thanks and regards.

replied

Hi,

  1. how to allow the discontinued product on a return order but not on a regular sales order (we were thinking one option would be to customize listing/exclusion table functionality to include sales order type and set up condition records that include just the return order type + customer + material combination?)

  2. how to allow the discontinued product to be restricted to just the customer who is returning the material (listing/exclusion sounds like the way to go here).

For both of the above, you can use user exit USEREXIT_SAVE_DOCUMENT_PREPARE (program MV45AFZZ).

  1. how to properly discontinue a product that might come back for warranty repairs (ie, should it be a certain material master flag rather than the flag for deletion in a plant?)

- When the product is received in the plant/warehouse, put the quantity in blocked stock. Check with MM/IM, on disposing the stock (write-off) at regular intervals

  1. if returns come back to a different plant (even a virtual one), would that make any of this easier, especially wrt flagging for deletion?

Yes that can be an option. Alternatively you can create a storage location (virtual) in plant, and you can write off the inventory. Creation of storage location is easier than creation of plant in the system

Regards,

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