Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

reg: ticket

please explain about the commonly used issue management tool while handling tickets. is it mandatory to use a management tool as a support consultant.

Former Member
Former Member replied


Most commonly used one is

Action Remedy System

it enables to

1. keep track of progress on issues, both by tracker as well as customers

2. can be archived and referred to for future uses.



award if usefull

0 View this answer in context
Not what you were looking for? View more on this topic or Ask a question