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reg: ticket

please explain about the commonly used issue management tool while handling tickets. is it mandatory to use a management tool as a support consultant.

Former Member
Former Member replied

HI

Most commonly used one is

Action Remedy System

it enables to

1. keep track of progress on issues, both by tracker as well as customers

2. can be archived and referred to for future uses.

thnks

Prasanna

award if usefull

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