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Getting a 'Runtime Error' while launching Crystal Reports


I have Crystal Report XI R2 installed on an XP machine. However, while launching it, I get the following error:

Microsoft Visual C++ Runtime Library

Runtime Error!

Program Fils\Business Objects\Crystal Reports 11.5\crw32.exe

This application has requested the Runtime to terminate it in an unusual way.

Please contact the application's support team for more information.

Any help would be appreciated.



Former Member

Hi Alok

Are you logged in as Administrator?

If not try logging in as Administrator,is still the issue persists then you need to manually uninstall Crystal Reports and reinstall it again.

This issue happens because the installation of Crystal Reports has not been successful, despite a message stating that it has been successfully installed.

Manual Uninstalling Process:


Crystal Reports XI is installed on your computer. You need to manually uninstall Crystal Reports XI for one of the following reasons:

u2022 To verify that all Crystal Reports XI components have been completely removed prior to installing a later version of Crystal Reports.

u2022 To remove the remaining Crystal Reports XI components that have not been removed using the 'Add/Remove Programs' command (Start > Settings > Control Panel).

u2022 To remove the remaining Crystal Reports XI components that have not been removed using the Setup.exe file from Crystal Reports XI installation CD.

How do you manually uninstall Crystal Reports XI?


Before getting started, uninstall Crystal Reports XI by launching the Setup.exe file from the installation CD or by using the 'Add/Remove Programs' command. If either of these methods fails to remove all Crystal Reports directories, files and registry keys, then continue with the resolution of this article.



This resolution can be applied if Crystal Reports XI is the only software installed on the computer that uses the Business Objects directories, files and registry keys.

For example, Crystal Analysis, Crystal Enterprise and BusinessObjects Enterprise XI are applications that may share the same directories, files and registry keys.

Removing these directories, files and registry keys may cause other software to function incorrectly.


1. To manually uninstall Crystal Reports XI, delete the following directories:

u2022 C:\Program Files\Common Files\Business Objects\3.0

u2022 C:\Program Files\Business Objects



Do not remove the directory C:\Program Files\Common Files\Business Objects\3.0 if you have BusinessObjects Enterprise XI or Crystal Reports Server XI installed. These files are shared by both applications and removal of these files will cause Business ObjectsEnterprise XI and Crystal Reports Server XI to function incorrectly.


2. Delete the following registry keys:



The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall the Microsoft Windows operating system. Use the Registry Editor at your own risk.


For information on how to edit the registry key, view the 'Changing Keys And Values' online Help topic in the Registry Editor (Regedit.exe).


It is strongly recommended that you make a backup copy of the registry files (System.dat and User.dat on Win9x computers) before you edit the registry.


u2022 HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports\

u2022 HKEY_CURRENT_USER\Software\Business Objects\Suite 11.0\Crystal Reports

u2022 HKEY_USERS\S-#-#-##-...-####\Software\Business Objects\Suite 11.0\Crystal Reports

(The number signs (#) represent a series of numbers that are different on each computer.)



After making changes to the registry, restart the affected service or application as required.


Hope this Helps,


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