Citrix Printer isue

Hi Everybody!

gotta issue with Print out. See, our client access SAP via citrix login from Internet Explorer. he is unable to take printouts from a QPLD report, for when clicking for Print preview it throws 'Internal Error!'.

whereas we are able to preview and take print outs directly from Server place. the server is locatted at different location from the client place, one of their branch accessing via Citrix Log in. how to sort out?