One of my accounts encountered the following error while trying to login to the portal: "Authentication failed. Password locked"
I searched for this user under identity management and this is what I get:
Password Locked - Checked
User Account Locked - Unchecked.
When I click on the modify button, only the 'User Account Locked' option is available for me to uncheck. Where can I disable the 'Password Locked'? And what is the difference between password lock and account lock?
I am using LDAP as the source.
Thilip Kumar replied
Password Locked check box represents whether your account has been locked due to Incorrect Password attempts.. If you try logging with incorrect passwords 3 times, then the password gets locked..
Account Locked - This can only be done by the user with Administrator roles..Account Lock is to restrict unpriveleged access..
So in your case the Password is locked due to incorrect attempts.. As you are using LDAP for user authentication, my assumption is every night the LDAP is refreshed to reflect the new users created/deleted/changed.So the password will be unlocked automatically..
Also it does not make sense to manually unlock the password(Guess! Coorect me if wrong).