Moved some Crystal Reports from 8.5 to 10. They all work except one.

[Former Member]

Moved some Crystal Reports from 8.5 to 10. They all work except one.

The report runs, then stops.

It brings up the Formula Workshop - Format Formula Editor - Suppress (No Drill-Down)

Highlights one of the Formula Fields, which is in used as part of record selection, then stops

[Former Member]

Is it possible to somehow, get more direct support from

Crystal Reports/Business Objects/SAP

Thank you.

[Former Member]

Go to [http://service.sap.com]

In that go to SAP Support Portal ->Help & support tab ->Report a Product Error

You would have to supply Customer number and User ID and it would allow you to create a case (incident).

You can also call on our CIC numbers if you face any issues and they would be able assist you in creating an Incident.

Americas : 1 866 8907686 (toll-free)

support.bosapamerica@ sap.com (Remove the space)

APJ: 1800 613459 (toll-free)

support.bosapasia@ sap.com

EMEA: 08081012181 (toll-free)

support.bosapemea@ sap.com

Hope that helps!!

Regards,

Shweta

[Former Member]

Is there a toll-free from Canada.

re: SAP Support Portal, How do I get a User ID

All I have is a nice Business Objects LIcense Certificate

with a Customer Number, Product Activation No. etc.

[Former Member]

You will get all the info from CIC regarding user id.

[http://www.businessobjects.com/company/contact_us/]

For sales inquiries in the U.S. and Canada, please call +1 866 681 3435

Americas: 1866 8907686 (toll-free)

You can contact the CIC from U.K at +44 870 608 8000 or 44 870 608 8050.

Hope this helps.

Regards,

Shweta

[Former Member]

Thank you.

But I'm in Canada.

Is there a toll-free from Canada.

[Former Member]

Dont have much idea about it.I guess this is toll free number +1 866 681 3435

For worldwide Global Support Customer Interaction

+49-6227-744969 (available worldwide)

Regards,

Shweta

[Former Member]

Hi Yarko,

It means, the report is not able to recognize the formula which is written in record selection. Please comment that formula and check whether the report works fine or not. If it works fine then you will have to search for a formula equalient to.

Thanks,

Sastry

[Former Member]

Thank you, for your time and idea.

I did not phase my question all that well,

becuse I'm not sure what is occuring.

The report starts to run then stops.

The Formula Workshop - Format Formula Editor - Suppress (No Drill-Down) window is displayed.

In the left pane, the first folder in the tree is

Error:

X-1 Suppress (No Drill Down)

: "byBranch"

{@gltype}: "Assets"

In the editing pane,

the {@gltype} is highlighted

The contents of the editing pane appear look like a Selection Formula,

but the text is not anywhere in the Selection Formulas folder.

So where is this text coming from.

[Former Member]

HI..

Could you please check whether you have a formula called 'gltype' under your formula fields. Also please go in Section exprt and check the suppress conditions.

In one of your suppress condition, it is using the above formula. I think the above formula is missing or renamed.

Please check the above.

Regards,

Sastry

[Former Member]

verify the database

[Former Member]

Thank you all for your time.

This appears to be a Formatting Formula problem.

All Formula Fields are present and spelled correctly.

[Former Member]

This was done. It didn't help.