Role Change in R/3 not updating in CRM

[Former Member]

Dear Experts,

We have replicated Customers from R/3 to CRM Successfully.

But according to Business Process, if the role a customer Change from Prospect to Sold-To in R/3 the change is not replicating to CRM. In fact the Role remain same as Prospect in CRM.

Kindly advise me, how can I change the process.

Srujan

[rekhadadwal]

Hi Srujan

In Pide, did you try maintianing the setting in R/3-->CRM for mapping the Sold to Party Account group with the CRM Sold to party role as well.

Do that, it will start updating the role in CRM on change to Sold to party in ECC.

Regards

Rekha Dadwal-Shet

[Former Member]

Dear Rekha,

I have verified but No issues in PIDE, looks everything is fine.

Account Groups 0001 to 0005 were asssigned to Classification B.

But initially when I started replicating customers all the roles were created as Sold-to-Party in CRM irrespective of their role in R/3. We have applied Note: 914437. Since then the issue got resolved.

Pls suggest me in this regard.

Srujan