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Problems with large textarea in ITS transaction

We have an ITS template which contains a <textarea>. This is working ok for some text, however most of the time when the user enters their text and clicks save the web page hangs.

In SM51 I can see the report name and the process running, but it isn't doing anything. It is then using up a huge amount of memory and causing a bottleneck.

I have put an external breakpoint in the PAI of the report, but the system doesn't get that far. It hangs before running any of the code.

We have recently upgraded from 46c with an external ITS to ERP6 with the internal ITS. This same transaction was working fine before the upgrade.

We have checked all the memory parameter settings we can see. The em/global_area_MB is set to 3GB and the text is only a few paragraphs long. Is there another parameter we can change?

The textarea source code is as follows.

<textarea cols="95" rows="10" name="ASI:95[]">

The SM11 trace files produce the following errors.

-


X Tue Sep 23 17:42:18 2008

X *** ERROR => EmActiveData: Invalid Context Handle -1 [emxx.c 2214]

X

X Tue Sep 23 17:42:40 2008

X *** ERROR => EmActiveData: Invalid Context Handle -1 [emxx.c 2214]

X

X Tue Sep 23 17:43:25 2008

X *** ERROR => EgAlloc: MmxMalloc failed (9). see also file 'mm.dump' [egxx.c 521]

X *** ERROR => EmIAllocMmResourceEg: EgAlloc(1048576) failed 5 [emxx.c 3210]

X *** ERROR => EgAlloc: MmxMalloc failed (9). see also file 'mm.dump' [egxx.c 521]

X *** ERROR => EmIAllocMmResourceEg: EgAlloc(1048576) failed 5 [emxx.c 3210]

W *** ERROR => ipl_Malloc EmAlloc(512033) returns 7 [itsplmem.c 148]

W *** ERROR => diag: Memory of 512000 bytes allocation failed, increase em/global_area_MB ? [its_rtmem.cp 524]

M ***LOG W0B=> em/global_area_MB& [its_rtmem.cp 525]

W *** ERROR => Memory allocation failed, size=512000 [its_rtmem.cp 887]

W

W Tue Sep 23 17:43:27 2008

W *** ERROR => xgdk: CtxtAllocSpace, MmxMalloc failed [w3xxctxt.c 1481]

X *** ERROR => EgAlloc: MmxMalloc failed (9). see also file 'mm.dump' [egxx.c 521]

X *** ERROR => EmIAllocMmResourceEg: EgAlloc(1048576) failed 5 [emxx.c 3210]

X *** ERROR => EgAlloc: MmxMalloc failed (9). see also file 'mm.dump' [egxx.c 521]

X *** ERROR => EmIAllocMmResourceEg: EgAlloc(1048576) failed 5 [emxx.c 3210]

W *** ERROR => ipl_Malloc EmAlloc(512033) returns 7 [itsplmem.c 148]

W *** ERROR => diag: Memory of 512000 bytes allocation failed, increase em/global_area_MB ? [its_rtmem.cp 524]

M ***LOG W0B=> em/global_area_MB& [its_rtmem.cp 525]

W *** ERROR => Memory allocation failed, size=512000 [its_rtmem.cp 887]

W

-


It then repeats this section every couple of seconds until the session is terminated via SM51.

W Tue Sep 23 17:43:27 2008

W *** ERROR => xgdk: CtxtAllocSpace, MmxMalloc failed [w3xxctxt.c 1481]

X *** ERROR => EgAlloc: MmxMalloc failed (9). see also file 'mm.dump' [egxx.c 521]

X *** ERROR => EmIAllocMmResourceEg: EgAlloc(1048576) failed 5 [emxx.c 3210]

X *** ERROR => EgAlloc: MmxMalloc failed (9). see also file 'mm.dump' [egxx.c 521]

X *** ERROR => EmIAllocMmResourceEg: EgAlloc(1048576) failed 5 [emxx.c 3210]

W *** ERROR => ipl_Malloc EmAlloc(512033) returns 7 [itsplmem.c 148]

W *** ERROR => diag: Memory of 512000 bytes allocation failed, increase em/global_area_MB ? [its_rtmem.cp 524]

M ***LOG W0B=> em/global_area_MB& [its_rtmem.cp 525]

W *** ERROR => Memory allocation failed, size=512000 [its_rtmem.cp 887]

We have recently installed patch 178.

The problem is happening in IE and Firefox.

Is anyone able to help us resolve this issue?

Many thanks

Karen

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