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User gets crw32.EXE error on some reports

I have a user who gets a crw32.exe error message when running some custom reports he has created. The error signature is as follows: AppName: crw32.exe; AppVer:; ModName: mfc71u.dll; ModVer: 7.10.3077.0; Offset: 00ac991;

We have already uninstalled and reinstalled Crystal (Standard version). The user is set up as a local administrator. He used to be able to perform a work-around to get the reports to run. He would first open another report and run it, and then open one of the problem reports and it would then run successfully. This is no longer working.

Any ideas?

Former Member
Former Member replied


Would suggest you to check the with DEP options in my computer.

Are you using Dual monitor?If yes try to run the report on primary monitor.



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