Replacing an employee in Activities

[Former Member]

Hi all,

I have the following requirement: when creating a new activity, the system should check if the person responsible ("sales representative") is out of office (e.g. vacations, leave of absence, etc.) and it should designate a new sales representative for the activity.

I've been trying to use BP relationship "is replaced by" in order to do this, but when I generate the activity, sales representative is always the "original". Should this be done in partner determination procedures? Or do we have to implement a BADI?

Additionally, can anyone explain for what this relationship ("is replaced by") is intended for in standard CRM?

Thanks,

Joã

[Former Member]

Standard SAP does not support this requirement. We had to develop a program for this.

[former_member184067]

hi Joao,

what access sequence that you used in your activity ?

[Former Member]

Hi Eddhie,

We created a new access sequence, which determines sales representative only through relationship with sold-to party.

Thanks,

Joã