Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

Time dependent alert

Hi Experts,

My requirement is i want to triger Alert after BP confirmation.means when a agent confirm a BP and after confirmation, if upto next 100 second he does not follow any other BP a Alert should be triger for that agent

which inform him/her to accept other call.

Thanks

Gaurav

Tags:
Former Member

Helpful Answer

by
Not what you were looking for? View more on this topic or Ask a question