Time dependent alert

[Former Member]

Hi Experts,

My requirement is i want to triger Alert after BP confirmation.means when a agent confirm a BP and after confirmation, if upto next 100 second he does not follow any other BP a Alert should be triger for that agent

which inform him/her to accept other call.

Thanks

Gaurav

[Former Member · Accepted solution]

Hi,

Can you elaborate what settings have you've tried in Alert Profile. You can define the Parameter in the Alers as 100 for it to trigger after 100 second from the chosen event.

Write back more.

Regards,

Rajiv

[Former Member · Accepted solution]

Hi Rajive,

Thanks for reply.

Actually i m trying to triger this Alert in CRM 2007 server. I now the standard procedure by creating rule for the alert.But I want to triger alert on a custom event like we do in CRM5.0 by using CL_CRM_IC_EVENT.

Please tell me the procedure.

Thanks & Regards

Gaurav