E-commerce ICSS_b2b XCM settings

[Former Member]

hi

can anybody suggest me for the following error displayed while trying to login in the b2b webshop through shopadmin url

ISA Framework: Internal Error

" No XCM application configuration has been passed and there is no default XCM application configuration defined. Check XCM configuration "

the components maintained for XCM ICSS_b2b:

Jco: server_connect

Complaint

Service_contract

Register

Product_Catalog

User_ID

Service_Request

regards

venugopalrao

[Former Member]

Hi

Eashwar

thanks for your response

Our business requirement is as follows:

A Service Provider for a company should be able to view and change status of the Complaints and General Activities registered in his geographical area and later can assign a Service Technician to the customer.

(The Complaints registered in their Call center which in turn integrated through Mobile Infrastructure to the respective Service Provider)

They are on CRM 4.0 with backend R/3

suggest us how to go about it

regards

venugopalrao

[Former Member]

And that is a new forum thread question. You may please close this and open a new one. The enormity and context of the subject are totally different.

Easwar Ram

http://www.parxlns.com

[Former Member]

Hello Venugopal,

You have to maintain XCM configuration for each web application. Since shopadmin is another web application like ICSS_b2b, it requires that you maintain the mandatory components.

The XCM URL for shopadmin is very similar to ICSS_b2B XCM.

http://<host>:<port>/shopadmin/admin/xcm/init.do

Needless to say, you need J2EE admin authorization to run this.

The mandatory components are:

<li>jco

<li>shop

Just curious. If you are doing ICSS, may I know why would you like to do shop admin?

Easwar Ram

http://www.parxlns.com