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transaction to create CHARMS


I had gone thru the documents in setting up CHARMS. I understand the process of activating BC Sets, TMS config, creating maintenance cycle etc. After I have done this, how can I test these areas?

1- how can i create a request? Is it thru CRMD_ORDER or CRM_DNO_MONITOR?

2- how does the change manager,developer,tester,operator work on Solman? What is the transaction?

3- As they all will have different action items, should there be different roles for each of them, even though the same transaction will be executed? Which are the roles for Change manager,Developer etc?

Appreciate your fast reply to these..

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