Multiple Alerts for Single error in interface

[former_member203627]

Hi,

I have done alert configuration which is generic for all the interfaces, if any error occurs related to outbound or inbound then it raises and alert and send mail to help desk.

This is working fine but when any error occurs in interface the alert is sent many times to the email id.

I have tried number options to make it work it is not working. If anyone faced the same issue can anyone help.

Regards

Ria

[former_member194786]

Hi Ria,

Select the option "Suppress Multiple Alerts of This Rule " in the Alert Configuration. It will help.

Regards,

Sanjeev.

[kkram]

This happens because you have a generic alert rule for all interfaces and when the error happens in the communication channel before the receiver is determined, multiple alerts are triggered. It is suggested to create more specific alerts to reduce this effect.

Thanks

KK

[Former Member]

hi,

1. Make sure that the security setting of your Browser is set to minimum level.

2. Next, select the Option--> and then click on Modify Rule.

3.Uncheck the "Suppress Multiple Alerts of This Rule" and click on update button ,

if it will ask for security logon , then 4.click logon , sure it will change.

Regards.

Siddhesh Naik

[former_member203627]

Hi

I have already uncheck the "Suppress Multiple Alerts of This Rule" and click on update button . But it is still generating multiple messages.

regards

Ria

[Former Member]

hi,

>>I have already uncheck the "Suppress Multiple Alerts of This Rule" and click on update button .

u have to check the "Suppress Multiple Alerts of This Rule" in RWB.

then problem will be solved.

Thanks,

Madhav

Note: Points If Useful

[Former Member]

How many alert rules have you defined?

If you have defined multiple alert rules ..what differentiates one rule from the other? Are you sure all the rules you defined are unique?

Regards,

Sumit

[former_member203627]

Hi Summit,

I have defined 5 rules and all rules r unique they r not same.

Please help ! ! !

Regards

Hema

[Former Member]

Mehta ji,

If the rules are unique and you have selected the option Suppress multiple alerts then theres no way that duplicate alerts would be raised.

Can you take screenshots of the rules you have created and upload them in somewebsite and provide us the links.

Regards,

Sumit

[former_member203627]

This is XI functionality so it's not an issue.