License key issue

[Former Member]

I can not read the Product Activation No from the license certificate anymore.

Who to talk to to get that information for a re-install if I have all necessary purchase proof?

Product: Crystal Reports 9 Developer

[Former Member]

Try with this :

Have a look to this [Note|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sno/ui_entry/entry.htm?param=69765F6D6F64653D3030312669765F7361706E6F7465735F6E756D6265723D3030303132353138323626]

and you also try with this :

Use your Customer Interaction Center to submit support requests and service requests for problem messages and remote service postings.

Use the Customer Message Wizard to enter problem messages on SAP Service Marketplace. If you do not have online access, the relevant Support Center can create a message on your behalf, ask then to create a new incident for license issue.

A service message is create using the same process that is used for creating regular technical support messages with the only difference being in the component that is selected. These components begin with XX- (e.g. XX-SER-LIKEY-BOJ) instead of BOJ-.

Component Usage

XX-SER-LIKEY-BOJ: Business Objects License Keys / Keycodes

XX-SER-SAPSMP-SWC-BO: Missing/Corrupt software or patches

XX-SER-GEN-CONTR : Missing/Invalid Installation, Contract issues

Customer Interaction Center, call the following number:

+49-6227-744969 (available worldwide)

Hope that helps!!

Regards,

Shweta

[Former Member]

Hi,

I would suggest calling the Customer Service department; you can get the info from the following link:

[http://www.businessobjects.com/company/contact_us/]

Call either the Canadian or USA number. If they can't help you directly, they should be able to tell you who you need to contact to resolve your issue.

There is also a form you can fill out to request help.

Ensure you have all of your purchase information ready for them, ie: purchase order number, where you purchased the product, etc.

Please visit [http://www.businessobjects.com/forms/email/license] and fill the form and submit the form .

You would receive an Keycode on the email address that you will specify in this Form.

Hope that helps!!

Regards,

Shweta