missing default flag for communication type in crm/business partner

[Former Member]

Hello!

We've connected a crm 5.0 with an R/3-system (4.6c).

The crm-system is the leading system...

While inserting a new customer in crm with phone- and fax-number.

After "save" we've got red bdocs, telling us that the standard entry for communication type is missing.

In crm 5.0 there's no standard flag for the phone number but a fixed range with from-date and to-date.

The R/3-system needs the default flag (an "X") as a sign that the number is the standard number.

Anywhere there should be the problem...

Is here anybody with some advices for us?

Thanks a lot in advance.

Best regards,

Ingo

[gerhard_djuracek]

Dear Ingo,

I assume you talk about error message XR002

You have 3 options to resolve the issue:

1. In order to avoid error message XR002 you must set the Standard

Indicator Validity in the maintained telephone in BP transaction.

You can find this indicator in the yellow arrow near the telephone

number. Here you must press the button "Standard Indicator Validity".

2. In customizing you have the possibility to switch off the time

dependency of the addresses causing the XR002.

3. The error occurs due to missing ADRU entries for the communication

data (Email, Phone, Fax etc).

The function modules used in data exchange assumes that there is

an ADRU entry for all addresses. This assumption is partially correct.

If an address is created in Basis release 6.40 and above, then for all

communication data of that address ADRU entries will be created.

But if a Business Partner(with address) is created in release 6.20 or

below and system is upgraded to 7.0, ADRU entries for the communication

data of thoses addresses are not automatically created. When the user

opens that BP in change mode & modifies the communication data and

saves it then ADRU entries for that BP's communication data are created.

There exist a correction report and several notes, so I think if above info

is not able to help, it would be better to open a support message!

Regards,Gerhard

[Former Member]

Thanks a lot.