Support?

[Former Member]

Is there any way with the new support system to get phone support for Crystal Enterprise. I need to swap out our server that runs enterprise and I am going on one month now and am having issues that I cannot fix on my own.

[Former Member]

Hi Joe,

Go to [http://service.sap.com]

In that go to SAP Support Portal ->Help & support tab ->Report a Product Error

You would have to supply Customer number and User ID and it would allow you to create a case (incident).

You can also call on our CIC numbers if you face any issues and they would be able assist you in creating an Incident.

Americas : 1 866 8907686 (toll-free)

support.bosapamerica@ sap.com (Remove the space)

APJ: 1800 613459 (toll-free)

support.bosapasia@ sap.com

EMEA: 08081012181 (toll-free)

support.bosapemea@ sap.com

Hope that helps!!

Regards,

Shweta

[former_member230846]

Hi Joe,

All support questions need to be logged through the Service Market Place. Unfortunately there isn't a support telephone number that can be called.

If you have specific questions, perhaps they can be fielded in the forum. Otherwise you should open a message through the Service Market Place.

Regards,

Wallie