Regarding Trigger Alert
My requirement is i want to triger Alert after BP confirmation.means when a agent confirm a BP and after confirmation upto next 100 second he does not follow any other BP a Alert should be triger for that agent
which inform him/her to accept other call.
I no how we can triger standard alert by using manager role but dont no how we can triger time dependent customize alert.
Waiting for experts comment
Edited by: Gaurav Mehta on Sep 24, 2008 1:35 AM