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Regarding Trigger Alert

Hi Experts,

My requirement is i want to triger Alert after BP confirmation.means when a agent confirm a BP and after confirmation upto next 100 second he does not follow any other BP a Alert should be triger for that agent

which inform him/her to accept other call.

I no how we can triger standard alert by using manager role but dont no how we can triger time dependent customize alert.

Thanks

Gaurav

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Edited by: Gaurav Mehta on Sep 24, 2008 1:35 AM

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