General Service and Support in Vendor Evaluation

[Former Member]

Hi

what is General Service and Support in Vendor Evaluation ?

Pls explain

regards

NBanu

[Former Member]

ss

[pankaj_singh9]

Hi,

What are the subcriteria that can be under General Service and support?

Ans: - Subcriteria can be defined by us as per our requirement but SAP has provided following 2 Subcriteria;

- Quality of service

- Service timeliness

How the scores are calculated for this?

Ans: - For above 2 subcriteria, you can assign a scoring method as following;

C Determination from quality rating of service

D Determination from timeliness rating of service

Config Path: - SPRO > MM > Puchasing > Vendor Evaluation > Define Criteria > Here maintain subcriteria for Service criteria and assign the scoring method

At the time of processing Service Entry Sheet, under "Vendor evaln" Tab, you will have option to enter scores for the following subcriteria

- Quality of service

- Service timeliness

Once you enter scores here, it will get calculated in ME61, if automatic evaluation is configured for above 2 subcriteras

Config Path: - SPRO > MM > Puchasing > Vendor Evaluation > Define Purchasing Organization Data for Vendor Evaluation > Here for Service criteria and it's subcriteria do not activate manual maintenance indicator

If manual where can we enter the scores for these?

Ans: - And if you want to maintain values manually for Service criteria and subcriteria then activate the manual maintenance indicator in above config path and then maintain it duirng ME61 (Vendor Evaluation)

[Former Member]

Hi,

This is used in Service Entry Sheet. When the vendor gives you services, you determine the service rating of the vendor while creating the service entry sheet. This rating will be used while creating the vendor evaluation.

This is semi automatic type of vendor evaluation.

Hope this helps.

Regards,

Prashant

[Former Member]

Hi,

In SPRO ,which main criterion is General Service and Support . is it 4 or 5?

regards

NBanu