Report is retaining old data.
I created a report and everytime I run it, it brings back the old data instead of the new data from a new search. I did not realize that it was saved with the Save Data with Report option checked. I unchecked that option in the File drop down and also in the options and saved the report again. I still get the old data and doing a refresh doesn't change anything. How do I get the report to display the new data. Thanks for any assistance.
As I understand from the issue you are using Remedy Database with CR XI and when you refresh the report, the old data is returned.
I would like to know the following details:
1) What happens if you create a new report from the database and refresh it?
2) If the new report is fetching the data as expected by the parameters, please set the DataSource Location by creating a new connection to the database and then refresh the report.
3) To set the DataSource Location, please search for the SAP note # 1215396.
4) After changing the Database Location, refresh the report.
Hope this helps.