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Report is retaining old data.

I created a report and everytime I run it, it brings back the old data instead of the new data from a new search. I did not realize that it was saved with the Save Data with Report option checked. I unchecked that option in the File drop down and also in the options and saved the report again. I still get the old data and doing a refresh doesn't change anything. How do I get the report to display the new data. Thanks for any assistance.

replied

Hi Stacy

As I understand from the issue you are using Remedy Database with CR XI and when you refresh the report, the old data is returned.

I would like to know the following details:

1) What happens if you create a new report from the database and refresh it?

2) If the new report is fetching the data as expected by the parameters, please set the DataSource Location by creating a new connection to the database and then refresh the report.

3) To set the DataSource Location, please search for the SAP note # 1215396.

4) After changing the Database Location, refresh the report.

Hope this helps.

Thanks

Poonam Thorat

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