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New message with automatic status "sent to support"

Hello,

I've configured Work Center Incident Management but when a user creates a new message the status "Sent to support" is automatically sent and I can't change that status. What am I doing wrong or where could I fix this issue?

Thanks!

replied

Check in your transaction type. Status profile is assigned there. Which transaction type are you using SLFN or SLF1?

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