Error in Account Interface

[Former Member]

Hi Friends,

Credit Memo is not posted to FI. In posting status at header data of billing document I could see a message some thing like " Error in Account Interface"

Can any body give me some what could be the problem.

Thanks in advance

J M

[alex_zheng · Accepted solution]

Hi JM,

The reason the billing document is not releasing to accounting is

because of the system status at the item level in the sales order.

Please check if the the system status is "FNBL" in the order.

The system status has to be set/reset manually to avoid the error.

In most of the scenarios, the FNBL status gets set if you perform the

Results Analysis(Report SAPKKA12).

Please also review the attached notes

580290 Checklist for results analysis

548969 FAQ: Status of sales order results analysis

I hope the information is helpful.

Regards,

Alex

[Former Member · Accepted solution]

HI Alex,

Yeah, What you have told is correct. the error was coming because of the status FNBL at item leval.

Thank you very much for your valueble information.

Hi Friends,

I would like to tell thanks to you all for your help.

Regards

JM

[Former Member · Accepted solution]

Hi Alex,

Verry recently our QA is refreshed (QA is copy of production) so the sales order, invoice, credit memo request & credit memo are available in QA with same error.

I have changed the system status to REL Cstd LKD MtoO RESA SETC (complete status) from CLSD FNBL Cstd LKD MtoO RESA SETC in sales order (not in credit memo request) in QA system. Then credit memo got released to FI.

I thought same may work in production also so I suggested my user same to do in production. But they are not convinced with my answer. They are saying that we want to release the credit memo so we have to check credit memo request but not sales order and if sales order is having some problem, how invoice got released to FI.

Can you please suggest me on this

Thanks

JM.

[claudia_neudeck]

the last action was before two months, so I close this thread

[Former Member]

Hi Alex,

Verry recently our QA is refreshed (QA is copy of production) so the sales order, invoice, credit memo request & credit memo are available in QA with same error.

I have changed the system status to REL Cstd LKD MtoO RESA SETC (complete status) from CLSD FNBL Cstd LKD MtoO RESA SETC in sales order (not in credit memo request) in QA system. Then credit memo got released to FI.

I thought same may work in production also so I suggested my user same to do in production. But they are not convinced with my answer. They are saying that we want to release the credit memo so we have to check credit memo request but not sales order and if sales order is having some problem, how invoice got released to FI.

Can you please suggest me on this

Thanks

JM.

[Former Member]

HI Aliex

Can you Please suggest me on this?

regards

JM

[Former Member]

Hello,

As Alex suggested, it would be easier for yu find out the issue when you release the document to accounting. Go to VF02 --> Input the invoice number and click the Green flag (Release to Accounting) on top right. You will get the error message if the system can't post. Analyse the error.

Prase

[Former Member]

HI Friends,

Thank you all for your suggestions

The following message I am getting when I try to release the invoice to FI

"The business transaction cannot be carried out

Message no. V1131

Diagnosis

You cannot set the status in the sales document because of the current

condition of the sales order. For example, you cannot complete the document until all corresponding deliveries have been invoiced.

Procedure

Check which activities still need to be carried out.

Please give your suggestions IT IS VERY URGENT

Regards

JM

Edited by: JM on Sep 25, 2008 10:44 PM

[claudia_neudeck]

Hello,

if the error message is FF805 then please have a look as follow:

This error can be occurs by the following causes:

1.

When the tax condition has a condition base value with '0' this

condition is deleted when releasing to accounting. This checking is

implemented with release 4.6. In release 3.1 this was not implemented.

As a result the error FF805 is triggered. So please check that the

tax base is not zero in the document.

2.

The error message FF 805 often is created due to errors in

customizing, especially in the pricing procedure. Please check

whether you have two active, non-statistical tax conditions in your

procedure with overlapping reference steps (transaction V/08).

This also can trigger this error.

Addionally please have a look at the note 872449. Often the error

occurs due to an wrong customizing.

You should use the condition base formula 16 for MWST.

Surely I could help you with this information and I wish you a nice

start in the week.

regards

Claudia

[Former Member]

To determine why system is not creating accounting document for your billing document, go to menu bar in billing document, select environment -> acc determ analysis -> revenue accounts.

There could be various reasons:

1. Check VKOA settings.

2. Another of the possible reason could be the maintenance of u201CProfit Centeru201D for the specific G/L. To maintain so:

Maintain Profit Center for G/L account through T. Code: FS00. If billing document is already saved then go to VF02 and try to release to accounts or release it from T. Code: VFX3.

Subsequently, you may maintain u201CProfit Centeru201D in Customer Master (XD02) and Material Master (MM02).

Hope this may help you some extent.

Best Regards,

Amit.

[alex_zheng]

Hi JM,

Could you please check via VF02 -> enter the credit memo document number -> click on "release to accounting" botton directly?

There will be an error message being issued.

Could you please tell me the error messge class and message number?

Best regards,

Alex

[Lakshmipathi]

Dear JM

Go to VF02, input the credit memo and execute. From top menu bar, click on "Environment -- Account Determ. analysis" and check what error message system is giving. Post the same so that it will be easy to propose a solution.

thanks

G. Lakshmipathi