I'm not able to show me the Custom Declaration PDF-Document

[Former Member]

Hello World,

i have created a custom declaration, successfully. Thereafter an icon is appeared, which should show me the pdf-document. But now i'm not able to display the attachment (pdf-document) in the custom declaratrion. Why? Somebody know the reason for this problem?

thanks all, guen

[Former Member · Accepted solution]

Hello -

Have you installed ADS? You need to have this installed in order to view any PDFs in GTS...

[Former Member · Accepted solution]

For PDF to be previwed you have to ADS installed Adobe document server Basis can help you setp this for you

[Former Member]

Hello,

the problem is solved. Some important configurations which should be done by the Server Basis were not finished correctly. Thank you for youer help.

Best regards, Cüneyt

[Former Member]

Hello Cüneyt,

unfortunately I have the same problems...!

Can you give me a short overview which settings you have done to solve the problem?

Best regards

Bernhard

[Former Member]

Hello Bernhard,

first you have to install ADS: Adobe Document Service. After the installation you will be able to display the PDF-document.

My colleges from the technical section have to change the link-header, too. The Standard link which is set in standard was not working. But your technical collegs should be able to find out, if the link is correct or have to be changed.

Best regards

Cüneyt

[Former Member]

Hello-

I have installed ADS now and i'm still not able to display the Pdf-document.

[Former Member]

Whats is the exact error are you getting

[Former Member]

That's the Problem i am getting no error message. I'm pushing on the icon with the attachement

(PDF-document) and nothing happens.

Only the schedule-grid in the customs declaration is moving somewhat and that's it (don't misunderstand...no entrys in the declaration changes). Could it be possible that I have forgotten a special message configuration in the customizing.

Thnaks for your Help. Greeting Cüneyt

[Former Member]

You mean to say your message is apearing in the custom documnet but you are not able to preview it.

Did you check the processing log , does it say anything any message.

Hope you have done setting under

"Define Control Settings for Communication Processes" in comuunication process.

Kind Regards,

Sameer