Service

[Former Member]

Hi experts

Can any one explain me what are the customization in service transaction and how it wills effects?

Where we are maintain groups

What is the use of counters?

Ex: I have one product TV it is in Warranty period unfortunately itu2019s not working then how dose service people know wither it is in warranty are not

How does the analyze the warranty period

Please explain me complete process form service request to service billing please take one example also

I will give you full point

Please clarify my problem

Thanks in Advance

Mahi

[Former Member · Accepted solution]

Hi Mahi,

CRM Service customizings are explained in detail in document CR 700. For settings on warranty, please check below IMG path:

Customer Relationship Management --> Master Data --> Products --> Special Settings for Warranties --> Define Default Values for Warranties.

read about warranties at help.sap.com:

http://help.sap.com/saphelp_crm60/helpdata/en/52/70c83edf72e16be10000000a114084/frameset.htm

Best Regards,

Vishant

[Former Member · Accepted solution]

Hi

Thank you

What is counter

Whatu2019s the use of counters in Service

Please can you explain me

Thanks

Mahi

[Former Member · Accepted solution]

You use counters to measure usage or wear and tear on an object. A counter describes the characteristics of a physical measuring device, such as a counter on a photocopier. You enter readings for a counter to record the counter status at a specific point in time.

read more at:

http://help.sap.com/saphelp_crm60/helpdata/en/46/39653cdbbf00c0e10000000a11466f/frameset.htm

Best Regards,

Vishant Jain