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Right Fax and Fax numbers with Special Characters

Hi all,

We have an issue in ECC 6.0 using RightFax where fax outputs stored with special characters like dash or space are not sending and logging as errors in SOST. We update the fax numbers to be only numeric strings and resend without any issues. Is this standard that the fax number must be numeric?

I've searched everywhere and haven't found much information on this. Does anyone know of a OSS note or user exit we can put in place to adjust the fax number to be only numeric?

Or, does anyone know of a fix we can make to Rightfax to use these numbers with special characters correctly?

Any advice or guidance would be greatly appreciated.


Jason Bruss

Former Member
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