Open Down Payment Amount
I had a sales order which had a 50% down payment invoice created. The down payment invoice was paid by the customer. There were three different deliveries against the order as they were partial shipments. This led to three different invoices. Our customer did not apply the down payment to the first invoice by accident. They then applied the down payment against the second and third invoices. However, this has left a balance open on the down payment. The last two invoices did not total the down payment amount.
The first invoice that was created without the down payment applied against it is still open. However, I can't seem to apply the down payment to the invoice. Our customer, in an attempt, to correct the general ledger, did a journal entry to correct the g/l portion. However, when I look at the Down Payments to Draw window (I get to it by going to an invoice that had a down payment applied against it and pressing the ... button next to Total Down Payment) it still shows an open amount. How do I apply this open amount so it no longer appears? Is there anyway to apply this against the first invoice? If not, how do I clear this out of there?
I appreciate anybody's help.
Kerstin Pauquet replied
your customer should credit the 1st invoice & then recreate it while drawing the remainder of the downpayment in. If the invoice had been based on a delivery, also create a return of the item(s) & then recreate the entire business flow.
All the best,