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Cancel an incoming payment?

Trying to cancel an incoming payment that was applied as a partial payment and the remaining balance was posted as payment on account.

I have cancelled the deposit and when I go to cancel the payment the following error occurs:

Transaction is associated with System Reconciliations which cannot be automatically canceled [Message 3821-14]

Went into internal reconciliations to reverse the reconciliation and the cancel reconciliation button is greyed out.

Any sugestions?

Former Member


Please goto the payment to be cancelled, right click the mouse on it and view the applied/reconciled transactions.

If another payment exists, please cancel that as well.


Preety Goel

SAP Business One Forums Team

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