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Problem of deployment of crystal report on development client


We have a issue with running crystal report on our development server.

After crystal report files (.rpt) is saved on the BOE server, when it

is opened through InfoViewApp or OpenDocument, the connection to MySQL failed, the error message "Failed to open the connection"

Both 32-bits and 64-bits MySQL ODBC connectors are installed on the machine and both system and user DSN has been added on the system. After setting the database configuration in the CmcApp, there is no connection problem when opening the rpt file directly with another crystal report development platform, data can be correctly drawn when previewing the report.

Can you help to trouble shoot the issue ?

Any help is highly appreciated.

Former Member
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