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Crystal Report server error

I'm new to posting here, so please bear with me! I have installed, in this order, crystal report server XI R2 .Net server 2005 (used as a viewer for reports in our web application), Crystal report server XI (BO), Crystal Report XI, BO XI SP4 on Windows Server 2003 R2 running as a VM. When I first install crystal report server XI R2 .Net server 2005, open our web app and run Crystal reports, they run just fine. After installing BO XI, Crystal Reports XI and BO SP4, I get an error:

Server Error in '/ImageWorks' Application.

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Not enough memory for operation.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Runtime.InteropServices.COMException: Not enough memory for operation.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[COMException (0x80041004): Not enough memory for operation.]

CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options) +0

CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options) +87

CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened() +279

[Exception: Load report failed.]

CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened() +341

CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename, OpenReportMethod openMethod, Int16 parentJob) +964

CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename) +73

roi_AdminReportViewer.Page_Load(Object sender, EventArgs e) +83

System.Web.UI.Control.OnLoad(EventArgs e) +99

System.Web.UI.Control.LoadRecursive() +47

System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1436

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Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433

I have loaded this same configuration on similar servers over the past 2 years with no issue. Can anyone help me? Doesn't look like the memory is being touched on the server, it's an IIS server with 1.5 GB RAM.

Former Member
Former Member replied

Ok. I t is safe to assume that the installation of CR XI did not affect BO. The only posoibble thing according to your installation would be the SP4.

One question, whcich interface stopped working after the SP4 installation, BOXI or the .Net Environment?

I beleieve the highest SP for BOXI R1 is SP3. Where did you get SP4? You can always revert back to how it was before the service pack was applied if this is indeed the problem.

Edited by: Zane Gibson on Sep 17, 2008 1:52 PM

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