How Queues functionality helps in Service Module

[Former Member]

Hi,

How Queues functionality helps in Service Module.

how to get the queue details assign to the service call(Technician)

Please Suggest

Regards

Vikram

[Former Member · Accepted solution]

Queue is to define a team of employees responsible for managing service calls. You can also enter the queueu2019s manager and include a list of members.

There are also reports based on Queues.

[Former Member · Accepted solution]

Sridharan,

How to add technician to a queue.

Employee should be user of SAP?

Please Suggest.

Vikram

[Former Member · Accepted solution]

choose Administration -> Setup -> Service -> Queues Window

Double Click on the Queue Row to add employees to the Queue

[Former Member · Accepted solution]

I have done the same. but it shows only the users not the employees or technician

[Former Member · Accepted solution]

Yes it shows users only in Queue.