Complaint creation in ERMS

[Former Member]

Hi Gurus,

Wondering whether we can create a complaint transaction from ERMS mails. If yes, which Services/Actions need to be changed in Service Manager (or some other customizing object)?

Kindly advise.

Thanks in anticipation,

Vivek

[Former Member · Accepted solution]

Hi Vivek

I'm not sure if Complaints can be created in ERMS, I know for sure Service Tickets can.

Have you reviewed the two "ERMS How To" documents by John Burton.

https://websmp208.sap-ag.de/crm-inst

SAP CRM 2005 -> CRM Core and Standalone Components.

Hope this helps.

Regards

Arden

[Former Member · Accepted solution]

Hi Vivek,

Did you solve the issue to create the Complaint Document? If the answer is Yes, which Objects did you modify to accomplish this?

Thanks,

Ramon