cancel
Showing results for 
Search instead for 
Did you mean: 

Interaction Center Survey

Former Member
0 Kudos

Hi All

we are using Interactive Scripting in CRM 5.2 (Web Client) to create and give to the agent the surveys.

My question is in which way can we ave a statisitc (reporting) about survey results ? We have not SAP BW

Thanks adn Regards,

Davide Ivanov

Pirelli Italy

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
0 Kudos

in crm_survey_suite survey attribute screen, technical setting tab, tick the checkbox 'evaluation in business information warehouse', then after submit the survey, the result will be transfer into some table for BW, include the chooses user did and the rates point

Former Member
0 Kudos

Hi,

The interactive script reports can be seen in BW only. However, while creating the Survey you can enable the check evaluate without BIW.

However, this way the method is very crude and for proper report you will have to do developments.

Hope it help.

Regards,

Rajiv