Withholding Tax for Customer Down Payment F-29
I have configured the withholding tax and it works fine for the AP: invoice, payment, advance payment.
However I encountered problem for AR side: customer down payment (F-29). During the payment there is a "withholding tax" button that once you click a pop-up window will appear to enable you enter the withholding tax data.
My problem is no withholding pop up window appear and no error message as well. Thus I am unable to enter the withholding tax data.
The customer has been assigned with withholding tax type and withholding tax code. I follow the follow documentation for the configuration steps and it works well on AP side.
Can you please kindly advise if there is any missing step need to be performed for withholding tax configuration for customer? How to solve the above issue?
thank you very much in advance.
Please check the field status for withholding tax in your accounts.