Error :'SO_OBJECT_SEND' on executing workflow

[Former Member]

Hi Experts,

i am working on SAP workflow. when I execute the same, I get the following error

Error: Error '9' when calling service 'SO_OBJECT_SEND'

Kindly suggest solutions for the same.

Many Thanks.

[Former Member]

Hi,

This could be due to problems in agent determination.

Check if your task has agents maintained for them. If not maintain them, synchronise your buffer and then re-triggering the workflow.

Also, might be worth checking your agent determination rules prior to using them in workflow.

Regards,

Satish

[Former Member]

Hi ,

Thanks for your replies.

I should have nmentioned initially. I am testing the SAP workflow on the upgraded version.

The workflows were initially on 4.7 and now the system is upgraded to 6.0

Now kindly suggest what could be the possible reason for the error.

Many thanks

[Barin]

Hi

Run report HRALXSYNC  and you will solve this.

We have faced this issue many times and the solution we have applied is

1. This issue occurs on a step that is dialog where some agent needs to either approver or reject.

2. You should check the rule (Agent determination rule in that step).

Run that rule with the workflow data (use scenario with which you are getting error).

Run the rule individually and check if you are getting right result.

this error most of the time id due to the fact that the rule is not be able to determine next processor of the workitem.

Error 9 when calling service SO_OBJECT_SEND SWF_RUN535

to assure you can hardcode the user for test in the rule and run the workflow as that is the most effective analysis that will help you determine the cause.

I have never seen this error on a background step unless there is a mail step involved.

You need to run the report HRALXSYNC to synchronize HR objects which will surely solve this issue.

regards

barin

[Former Member]

check this link

[former_member184495]

Hi YM,

this seems to be an SAP Office error, are you trying to send mail to agents?

are you using FM SO_NEW_DOCUMENT_SEND_API1 ?

check your WF log and if you using the above mentioned FM, try to put a break point on that FM and check if error occurs there.

Hope it helps.

Aditya