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The F1 Performance Assistant pop-up screen comes up blank

Hello,

We have a user who, no matter what field and no matter what screen she looks at, when she places the cursor on a field and hits the F1 key the Performance Assistant pop-up screen comes up blank!

The icons are at the top of the pop-up screen (Technical Info, and Application Help) work fine, it is just the actual Help Text area of the screen that is blank.

Has anyone run across this problem before? I am about to ask our IT Help Desk guys to reinstall the SAP Gui on her machine to see if that fixes the problem ... other than that I haven't a clue as to what is wrong?

Thanks.

Scott.

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hi Scott,

if such things happen I always ask the user to log on into SAP on another computer (where it works properly for another user). If the problem does not happen, than it is definetly a SAPGUI problem (where reinstall of the SAPGUI usually helps).

hoep this helps

ec

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