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Crystal Report XI crashes on Vista

Former Member
0 Kudos

We recently installed Crystal Report XI on a Vista (32 bit).

The app opens fine and can view/run reports.

But, when we attempt to modify crystal report(s) the app will grey out and an OS message will appear: "Crystal Reports has stopped working".

This does not happen on our CRXI & XP installations, so I was wondering if CRXI is Vista compatible?

If so, was there any extra installations needed?

thanks

Tony

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Tony,

R1 was not supported on Vista until Service Pack 4.

If you have not applied service pack 4 then download from here:

[https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/bobj_download/main.htm]

Select Product,Version, Software Type (optional) *

Hope that helps!!

Regards,

Shweta

Answers (2)

Answers (2)

Former Member
0 Kudos

Hi Antony

As per the supported platform guide CRXI the supported/tested platforms are:

Supported Platforms for Crystal Reports Operating Systems

u2022 Microsoft Windows 2000 Data Center Server SP4 u2022 Microsoft Windows 2000 Advanced Server SP4

u2022 Microsoft Windows 2000 Server SP4

u2022 Microsoft Windows 2000 Professional SP4

u2022 Microsoft Windows 2003 Web Server

u2022 Microsoft Windows 2003 Server

u2022 Microsoft Windows 2003 Data Center Server

u2022 Microsoft Windows 2003 Enterprise Edition Server

u2022 Microsoft Windows XP SP1

u2022 Microsoft Windows XP SP2

Former Member
0 Kudos

Hi Tony,

Try with this:

Run a command prompt as administrator. From the start menu, select "All Programs", then "Accessories" and right-click on the "Command Prompt" shortcut and choose "Run As Administrator". From here you can use the following command to disable Data Execution Prevention (DEP) with the following command:

bcdedit.exe /set nx AlwaysOff Keeping your command prompt open, run your setup or other process being stopped by DEP. Then, to turn it back on again, do the same and run the following: bcdedit.exe /set nx AlwaysOn

Its a known issue with vista operating system and this is workaround for it.

Hope that helps!!

Regards,

Shweta