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Crystal XI R2 exporting issues with double-byte character sets

NOTE: I have also posted this in the Business Objects General section with no resolution, so I figured I would try this forum as well.

We are using Crystal Reports XI Release 2 (version 11.5.0.313).

We have an application that can be run using multiple cultures/languages, chosen at login time. We have discovered an issue when exporting a Crystal report from our application while using a double-byte character set (Korean, Japanese).

The original text when viewed through our application in the Crystal preview window looks correct:

性能 著概要

When exported to Microsoft Word, it also looks correct. However, when we export to PDF or even RPT, the characters are not being converted. The double-byte characters are rendered as boxes instead. It seems that the PDF and RPT exports are somehow not making use of the linked fonts Windows provides for double-byte character sets. This same behavior is exhibited when exporting a PDF from the Crystal report designer environment. We are using Tahoma, a TrueType font, in our report.

I did discover some new behavior that may or may not have any bearing on this issue. When a text field containing double-byte characters is just sitting on the report in the report designer, the box characters are displayed where the Korean characters should be. However, when I double click on the text field to edit the text, the Korean characters suddenly appear, replacing the boxes. And when I exit edit mode of the text field, the boxes are back. And they remain this way when exported, whether from inside the design environment or outside it.

Has anyone seen this behavior? Is SAP/Business Objects/Crystal aware of this? Is there a fix available? Any insights would be welcomed.

Thanks,

Jeff

replied

Text Object

1. Preview

2. Direct Print from Crystal Report

3. Export to PDF by Crystal Report

Field Object

4. Preview

5. Direct Print from Crystal Report

6. Export to PDF by Crystal Report

Font | 1 2 3 4 5 6

-


Times New Roman (Western) |

/ Arial (Western) | Failed Failed Failed OK OK Failed

Arial Unicode MS (CHINESE_BIG5)

OK OK OK OK OK OK

細明體(CHINESE_BIG5) | OK OK OK OK OK OK

Arial Unicode MS can be installed in MS office which should support chinese, japanese, korean ...etc

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