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Custom functionality to the telephony buttons which can trigger calls

Former Member
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Hi everyone,

I need to add a custom functionality to the telephony buttons which can trigger calls. This will be added to the telephony buttons consult, transfer, warm transfer, dial pad, conference.

Any idea as to how to proceed with this?

Thank you in advance.

Binno Don Thomas

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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Hi,

The buttons are controlled by ToolBar profile in your webclinet profile.

For creation of the toolbar profile go to

SPRO >> Customer Relationship Management >> Interaction Center WebClient >> Basic Functions >> Communication Channels >> Define Toolbar Profiles

If you want to create the button itself for use in the toolbar profile you can go to

SPRO >> Customer Relationship Management >> Interaction Center WebClient >> Customer-Specific System Modifications >> Define Toolbar Buttons

Hope this Helps.

Regards,

Rajiv

Former Member
0 Kudos

Hi Rajiv,

Thank you for your inputs.

But my requirement is to enhance the screen which is poped-up after the any of the tool bar options (eg: consult/conference) are clicked.

I need to have an additional address book on the pop-up screen.

Let me know if you have any information bout this.

Thank you,

Binno Don Thomas