Defining a Folder Hierarchy Template for Case Attachments
Hello CRM2007 Experts!
My question concerns file attachments to CRM Case.
I need a default folder template, so that users will attach the files into predefined folders.
I want to build a default folder hierarchy, for example:
....movie category 1
....movie category 2
The user will then choose the appropriate folder and upload the file onto it.
I've tried to define a folder template using
[SAP IMG>>>CRM>>>Basic Function>>>Content Management>>>Define Templates for Folders],
but could not find how to connect it to a case.
Can this be done by customization?
And if not, can i achieve this otherwise?
For instance, by implementing the badi for saving a case so that it will check whether the hierarchy exists, and if not - it will create it.
Thank you very much in advance,